Put off calling them for 3 days when my wireless network decided to up and rename itself for no reason, rendering my laptop internet free. I absolutely dread calling Comcast for anything. I’d grant them this, if they weren’t a freaking INTERNET PROVIDER. Collapse replies (3) Reply View in chronology A system, by the way, that they not only oversell (shared line), not only REFUSE to reinvest to upgrade, but that they then punish their customers by fraudulently instituting BW caps while selling the service as “unlimited.” They really should be sued out of existence or sanctioned or something, they are pretty much criminals and scumbags. And thats not even mentioning the atrocious speeds (‘up to’ bullshit), ridiculous lag/latency (600-1500ms, really?) and absurd upload speed (256-384k, seriously? in the 21st century?) that makes things like VOIP all but impossible on their system.
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I had it logged in their system that I should have gotten around 3 months worth due to all the outages, missed service calls, and so on, but their excuse? “Oh we cant give you that credit, that has to be handled by the LOCAL OFFICE, and they get to determine approval.” Right. My service would go out/down frequently, and they NEVER, not once in FIVE YEARS, gave me a credit for ANY of it, even after promising they would. They will sell you down the river EVERY chance they get.
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Hands down the worst major broadband provider in the USA.